Frequently Asked Questions

SHOPPING

Orders

Add the products you would like to purchase to your cart, enter your delivery and payment information, and complete your order securely through our website.

No. You can shop without creating an account. Creating an account allows you to track your orders more easily and access benefits or campaigns available to registered customers.

Domestic orders within Türkiye are generally prepared and handed over to the courier within 1–2 business days after payment confirmation. For international orders, the products are first prepared and packed. The final shipping charge is then calculated and communicated separately to the customer, and the order is dispatched after the shipping charge has been paid.

You can view your order status through your account. Once your order has been dispatched, tracking information will be provided where available.

If your order has not yet been dispatched, please contact us as soon as possible to request a change or cancellation.

SECURE PAYMENT

Payment

You can pay using major credit and debit cards or bank transfer. Card payments are securely processed through iyzico. Available payment options are displayed during the ordering process.

Available currencies and payment options may vary depending on your country. The current options available for your order are displayed during checkout.

DELIVERY

Shipping & Delivery

Yes. Vangeliza ships internationally from Türkiye to many countries worldwide. For international orders, shipping charges are not included in the product price and are calculated separately after the order has been packed.

For retail orders within Türkiye, shipping is free for orders of 3,000 TRY or more. For orders below this amount, the domestic shipping fee is displayed during checkout. For international orders, the shipping charge is not included in the product price and is calculated separately after packing.

After your international order has been placed, the products are prepared and packed. Once packing is complete, the final package weight and dimensions are determined. The international shipping charge is then calculated separately based on the actual package weight, dimensions, destination country and selected shipping service. The final shipping cost is communicated to you separately. Your order is dispatched after the shipping charge has been paid.

No. Unless explicitly stated otherwise, international shipping is not included in the product price. Your order is first completed and packed. The shipping charge is then calculated using the final package details and communicated to you separately. Dispatch takes place after the shipping charge has been paid.

For eligible orders, you may use your own contracted courier, carrier or logistics provider. Once your order has been prepared and packed, the shipment can be handed over to your designated provider or collection can be coordinated with our team.

Customs duties, import taxes, VAT, customs clearance fees, brokerage fees, handling charges and any other destination-country costs are the responsibility of the customer. These charges may vary according to local regulations and are not included in the product or shipping price unless explicitly agreed otherwise in writing.

Domestic orders within Türkiye are generally handed over to the courier within 1–2 business days after payment confirmation. For international orders, dispatch takes place after packing is completed, the final shipping charge has been calculated and communicated, and the shipping payment has been received. Delivery times may vary depending on the destination country, courier service and customs procedures.

Once your order has been dispatched, you can track your shipment using the tracking information provided to you where available.

AFTER-SALES

Returns & Exchanges

Yes. You may request a return or exchange within 30 days of delivery for products that are unused, undamaged, have their original labels attached and remain suitable for resale.

Once the returned product has been received and the required inspection has been completed, the refund process will be initiated. The time it takes for the amount to appear in your account may vary depending on your bank or payment provider.

PRODUCTS

Size & Product Information

Vangeliza products are manufactured in our own production facilities in Türkiye. Vangeliza is not a reseller sourcing products from various suppliers; we are a direct women's clothing manufacturer and fashion brand. We manage the process from design through production and deliver our collections directly to our customers.

The actual garment measurements for each style and size are measured individually and included in the size chart on the product page. Measurements are taken flat. We recommend comparing the measurements shown in the relevant product's size chart with your own measurements to find the most suitable size.

B2B

Wholesale

Yes. Vangeliza offers wholesale women's clothing directly from the manufacturer for boutiques, retailers and professional buyers. You can visit our Wholesale page for more information or contact our team for assistance.

Yes. Vangeliza ships wholesale orders to many countries worldwide. Once the wholesale order has been packed, the final shipment weight and dimensions are determined. The freight cost is calculated separately based on the actual shipment details, destination and transportation method, and then communicated to the customer. When transportation is arranged by Vangeliza, the shipment is dispatched after the confirmed freight charge has been paid.

Yes. Wholesale customers may use their own contracted courier company, freight forwarder, carrier or logistics provider. Once the order has been prepared and packed, the shipment can be handed over to the designated provider or collection can be coordinated with our team.

SUPPORT

Support & Contact

For questions about your order, sizing, product details, payment or delivery, you can contact the Vangeliza team through our Contact page.

FREQUENTLY ASKED QUESTIONS