SHIPPING INFORMATION
At Vangeliza, we work with trusted international courier partners to ensure that your order is delivered safely, efficiently, and in a timely manner.
1. SHIPPING COVERAGE
We offer worldwide shipping to countries served by our international logistics partners.
2. SHIPPING COSTS
Shipping charges are not included in the product prices unless explicitly stated otherwise. Shipping fees are calculated based on:
- Destination country
- Package weight and total dimensions
- Selected shipping method
- Total order volume The exact shipping cost will be calculated after your order has been prepared and will be confirmed before final shipment dispatch.
3. SHIPPING PARTNERS
Orders are shipped through reliable international courier companies such as DHL Express, UPS, FedEx, or other available carriers depending on the destination country and shipping preference. For wholesale (B2B) orders, customers may also arrange pickup or collection through their own preferred freight forwarder or logistics company.
4. ORDER PROCESSING
Orders are processed within 1–2 business days after payment confirmation, excluding weekends and public holidays. Once your order has been packed and dispatched, you will receive a confirmation email containing your shipment details.
5. ESTIMATED DELIVERY TIMES
Estimated delivery times are as follows:
- Europe: 2–7 business days
- United States & Canada: 3–8 business days
- Middle East: 3–8 business days
- Other International Destinations: 4–10 business days
*Please note: Delivery times are estimates and may vary depending on local customs clearance, carrier operational schedules, severe weather conditions, or other circumstances beyond our reasonable control.*
6. CUSTOMS DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, or local brokerage charges imposed by the destination country. These fees are the sole responsibility of the customer. Vangeliza has no control over these statutory charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing an order.
7. SHIPMENT TRACKING
Once your order has been shipped, you will receive a tracking number via email and/or notification, allowing you to monitor your shipment throughout the delivery process.
8. WHOLESALE SHIPMENTS (B2B)
For wholesale orders, shipping terms may vary depending on the order volume, destination, and agreed Incoterms (e.g., EXW, FOB, DAP). If you utilize your own logistics provider or freight forwarder, please provide their shipping details following order confirmation so our team can coordinate dispatch accordingly.
9. DELIVERY ADDRESS RESPONSIBILITY
Please ensure that your shipping address, contact phone number, and recipient details are complete and accurate before confirming your order. Vangeliza cannot be held responsible for delays, additional re-routing fees, or delivery failures resulting from incorrect or incomplete address information.
10. NEED ASSISTANCE?
If you have any questions regarding shipping fees, delivery status, or freight forwarder coordination, please contact our Customer Support team:
VANGELIZA TEKSTİL SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
Email: [email protected]
WhatsApp: +90 501 599 63 47
Customer Support Hours: Monday–Friday, 09:00–19:00 (GMT+3)